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8 Questions to Ask When Bringing Your Car to an Auto Shop

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Owning a car comes with many responsibilities, including ensuring it is well-maintained. Auto maintenance is an essential aspect of car ownership that ensures your vehicle runs smoothly, lasts longer, and has a higher resale value. Regular maintenance also prevents expensive repairs resulting from neglect or delayed servicing. Therefore, finding a reliable auto body shop that can take care of your car when it needs repairs or maintenance is crucial.

Auto body shops are establishments specializing in repairing and maintaining vehicles. They offer various services, including collision repair, dent removal, painting, and detailing. Auto body shops are equipped with the latest tools and technologies to diagnose and fix mechanical problems and restore damaged vehicles to their original condition. However, not all auto body shops are created equal. Some may have more experience and expertise, while others lack the necessary equipment or skills.

Therefore, you must ask the right questions when bringing your car to an auto shop to ensure that you get quality services. Some essential questions include:

#1 – Is the Shop Certified?

Certification is an important consideration when choosing an auto body shop. Certification means that the shop has met standards set by industry organizations or manufacturers and has undergone rigorous training and testing. A certified shop will likely provide quality services and use genuine parts that meet manufacturer specifications.

#2 – How Long Will Repairs Take?

The time it takes to repair your car depends on the damage’s extent and the parts’ availability. However, it is essential to ask the auto body shop to estimate the time it will take to complete the repairs. This will help you plan for alternative transportation and avoid inconveniences.\

Suppose your car sustains extensive damage. When you have it looked at by an auto specialist, they will likely give you an estimated repair timeline. However, remember that unforeseen issues may arise during the repair process, which could extend the timeline. It’s best to ask the shop to keep you updated on the progress of the repairs and inform you of any changes to the estimated completion date.

#3 – Can You Use the Same Paint?

If your car needs repainting, you should ask the auto body shop if they can use the same paint as the original. Using the same paint ensures that the color and finish match the rest of the car, and there are no noticeable differences. If the auto body shop cannot use the same paint, they should provide a suitable alternative that meets your expectations. Otherwise, you can try your luck someplace else where they have the shade you need.

#4 – Do You Offer Rental Cars?

It may seem like a long stretch, but asking if the auto shop offers rental cars wouldn’t hurt. This is especially important if your car needs extensive repairs that will take several days or weeks to complete. Access to a rental car can make it easier to go about your daily routine while your car is being worked on.

Some auto body shops have partnerships with rental car companies, which can make it more convenient for you to rent a car at a discounted rate. Ask about the rental car policy and associated costs before agreeing to the repair work.

#5 – Do You Offer Written Estimates?

Before any repairs are done, the auto body shop should provide a written estimate of the costs involved. This estimate should include all the necessary repairs, parts, labor costs, and additional charges or fees. A written estimate helps you understand the costs involved and avoid any surprises when it is time to pay.

#6 – What Is Your Payment Policy?

Finally, asking the auto body shop about their payment policy is essential. Do they require a deposit upfront or bill you after the repairs are completed? Do they accept credit cards or other forms of payment? Understanding the payment policy will help you plan for the costs and avoid misunderstandings.

It’s also worth noting that some auto body shops may work with insurance companies and require you to pay only your deductible upfront. Be sure to ask about this if you are going through insurance for the repairs. Also, ask if the shop offers financing options or payment plans if you cannot pay the total amount upfront. This will help you make an informed decision and avoid any financial surprises.


Bringing your car to an auto body shop can be a stressful experience, especially if you are unfamiliar with the process. However, by asking the right questions, you can ensure you get quality services and avoid surprises. Whether you need collision repair, dent removal, or repainting, finding a reliable and certified auto body shop is crucial to maintaining your car’s value and safety.

Automed Collision provides top-quality collision repair services. Our professional auto repair specialists guarantee that your car will look as good as new when you bring your car to us after sustaining damages. Call us today at 323-443-9901 to schedule an appointment!


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